Term of return
The goods purchased for AZUM can be returned within 14 calendar days from the moment of its receipt.
Methods of return of goods
Through the branch "Nova Poshta" or by courier.
The cost of the service is paid by the sender of the return - according to the tariffs of the carrier. When making a return, the estimated value of the returned goods must be indicated at the same price as indicated on the order form. Please note: if you specify "cash on delivery" in the payment method, we will not receive the parcel. Such parcels are returned to the sender.
Ways of refunding money
To a personal account - Money credited to your personal account can be used to pay for purchases in AZUM
Goods not refundable:
Return these goods can only be due to the discovery of marriage or non-compliance with the order.
Warranty does not cover the following cases:
Please note: if the item you sent does not meet the required conditions and is not subject to return for this reason, we will send it back to you. Shipping costs in this case AZUM does not cover.
Download application for return: "Application for REFUND" »
Exchange and return of goods purchased in the online store AZUM, is carried out in accordance with the "Law on the Protection of Consumer Rights".
QUESTIONS AND ANSWERS:
Yes, within 14 days from the receipt of the parcel you can return any goods, except those that are not subject to exchange and return under the law "On Protection of Consumer Rights".
After acceptance of return in a warehouse, money will be transferred to a bank card or personal account - up to 5 working days.